I'm a UX designer who works best a layer above the deliverable — in the research, the coalition-building, and the systems that keep working after I've moved on
Device Servicing Tool (DST) is a cloud-based solution designed for Technical Support Agents to access critical device information and perform key remote actions without customer involvement or technician dispatch.
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Polaris is a robust, WCAG-compliant design system that serves as the foundation for Lexmark's cloud software suite.
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When Lexmark's software accessibility practice didn't exist, I built it. From training and tooling to design system integration and governance, this is the story of turning a decade of compliance debt into a company-wide capability.
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Chat RFP is an AI-driven chatbot designed to help bid managers and proposal teams quickly generate boilerplate responses, summarize internal content, and answer Lexmark-specific questions.
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My path here is genuinely strange: animation, biology, German, a near-detour into law school. What those fields share is a need to deconstruct complex systems and argue clearly for a specific outcome. That combination turned out to be surprisingly good preparation for UX.
For the past five years at Lexmark and Xerox, I've designed enterprise cloud products, built a design system used across the company's entire software portfolio, and stood up a software accessibility practice from nothing — earning a W3C certification, a seat on the ITIC council, and a Global Vision Champion Award along the way.
What I'm drawn to isn't the deliverable. It's the moment before it, when a problem is fuzzy, the stakes are real, and someone has to rally people around a direction. I tend to be that person. I'm at my best when I'm operating at the intersection of design craft and organizational influence: making things that are beautiful, rigorous, and built to last longer than my involvement in them.
I'm looking for work where design is taken seriously as a strategic function — ideally in a mission-driven environment where the people using the product actually need it to work.